Cancellation policy

Change / Cancellation of Reservation

5.1. The change of reservation is possible only up to 14 days before the planned date of commencement of stay in the apartment, provided that the apartment in another term chosen by the Client has not already been reserved. If the price of the service in the new term is higher than the previous one, the Client is obliged to cover the difference in the price of the service. If the price of the service in the new term is lower than the previous one, Łucja Rogowska will refund the difference in the price of the service within 14 days. The change of reservation is possible up to 7 days before the date of commencement of stay in the apartment.

5.2. The cancellation of the reservation by the Client is possible up to 14 days before the planned date of commencement of stay in the apartment. In this case, the reservation fee paid by the Client, reduced by the fee charged by the payment operator, will be refunded within 7 working days to the indicated bank account number. If the reservation is canceled after the indicated date, the reservation fee will not be refunded.

5.3. Apart from the situation indicated in point 5.2 above, the reservation may be canceled by the Client if, for reasons beyond the Client's control, it is not possible to issue the apartment to the Client on the date resulting from the reservation in a condition consistent with its purpose - such as a failure in the apartment, an error in the reservation system, or the withdrawal of the apartment from the offer. In this case, the Client will be offered an apartment of comparable standard or the possibility of free cancellation of the reservation.

5.4. If there are unforeseen circumstances in the apartment reserved by the Client, the effects of which cannot be removed, Łucja Rogowska will propose a substitute apartment of similar standard to the Client. In this case, the Client has the right to cancel the reservation with an obligation to refund all payments made by the Client to the indicated bank account.